Privacy Policy

Last updated: April 9, 2026

1. Introduction

MyPhysio ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or contact us. This policy is in compliance with the General Data Protection Regulation (GDPR) and applicable Kosovo data protection laws.

2. Data Controller

MyPhysio

Rruga Shaqir Igrishta, Bll. Dafina, Mati 1 - Prishtine, Kosovo

Email: myphysioo@gmail.com

Phone: +383 48 222 077

3. Data We Collect

We may collect and process the following personal data:

• Contact Information: Name, email address, phone number, and postal address when you fill out our contact or appointment forms.
• Health Information: Medical history, symptoms, treatment records, and other health-related data necessary for providing physiotherapy services.
• Technical Data: IP address, browser type, operating system, and browsing behavior collected automatically when you visit our website.
• Communication Data: Records of correspondence when you contact us via email, phone, or our website forms.

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage physiotherapy services and appointments
• To respond to your inquiries and communicate with you
• To maintain accurate patient records as required by healthcare regulations
• To improve our website and services
• To comply with legal obligations
• To send you relevant health information and clinic updates (with your consent)

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide your data through our forms or agree to receive communications.
• Contract Performance: When processing is necessary to provide our physiotherapy services.
• Legal Obligation: When we are required to process data to comply with healthcare regulations.
• Legitimate Interest: When processing is necessary for our legitimate business interests, such as improving our services.

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with: healthcare providers involved in your treatment (with your consent), legal authorities when required by law, and service providers who assist in operating our website (under strict data processing agreements).

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Patient health records are retained in accordance with applicable healthcare regulations. Contact form data is retained for up to 2 years unless you request earlier deletion.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your data (subject to legal obligations).
• Right to Restrict Processing: You can request limitation of data processing.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests.
• Right to Withdraw Consent: You can withdraw consent at any time.

To exercise any of these rights, please contact us at myphysioo@gmail.com.

9. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function properly, while analytics cookies help us understand how visitors use our site.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access to personal data.

11. Third-Party Services

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

MyPhysio
Rruga Shaqir Igrishta, Bll. Dafina, Mati 1 - Prishtine, Kosovo
Email: myphysioo@gmail.com
Phone: +383 48 222 077